LifeLock Customer Reviews

Question on upgrading from Ultimate to Ultimate Plus cost

By Gary Shouse, member for 2 years, on Nov 04, 2014

I ask a simple question. Would my recently paid Ultimate subscription cost be applied to the Ultimate Plus subscription if I upgraded now. Below is my question and the kinda answer. Subject Support Request: My ULTIMATE was paid ($247) recently. If I upgrade to ULTIMATE PLUS does that already billed amount ($247) carry forward to the new $297 billing? Response Via Email (Joshua Louis) 10/25/2014 01:37 PM Dear Gary Shouse, Thank you for your email. I would be happy to explain how our billing system would work in this instance. If you choose to change your plan on file, on the next monthly billing date that occurs, you will be refunded for the time that you have not yet used on the time of your plan or promo change. In addition, there will be a charge for the next billing period of your new plan and billing cycle, as well as a prorated charge that will cover your change in service from the day your change was processed to the billing date. If you would like to get more specific information as to the charges and refunds that would occur in any specific instance, or answers to any other questions you may have, please, feel free to contact Member Services at 1-800-LifeLock (543-3562). One of our agents will be happy to help you, and they are available 24 hours a day, 7 days a week. Have a wonderful night. If at any time you have questions or need to make changes to your account, just visit your secure online member portal by going to www.lifelock.com. For additional support, email us at member.services@lifelock.com or contact us at 1-800-543-3562. We're here 24 hours a day, 7 days a week. Sincerely, LifeLock Member Services

 
 
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