Could've been better.

I had an incident where I was sent something I did not sign nor fill anything out for. The first rep I spoke with was polite but she said I needed to get more info from the company that sent me said item. The next day, after getting the requested info, the rep I spoke with had a very blase' and almost apathetic attitude towards my situation. It was almost like I was bothering him. Somehow we were disconnected. I was actually glad as I was so irritated by his lack of customer service skills, I called back right away to cancel -then changed my mind. I called back and got a very helpful rep who really listened and went above and beyond. That third rep is the ONLY reason I am staying with Lifelock as the second rep (who was male) was so damn irritating to speak with. He should be fired for that phone call alone -or at minimum, coached and put on some sort of probation. If you hire apathetic people, your services -and patronage, will suffer.