Why did I have to call YOU about identify theft occurrence?

I was recently a victim of identity theft with Lifelock ultimate fully in place (and billed monthly). My taxes were filed "for me" by a thief who pocketed a large refund both federal and state. When I called Lifelock, I was told "we don't cover tax fraud". Really?! You guys advertise like mad around tax time, motivating people that tax fraud is on the rise and they should be protected. That being said, I have not been contacted by any lifelike representative since I reported my problems.