Lifelock Ultimate Plus

Today (04/23/2015) I received a "Monthly Security Update" for the first time in at least 9 months. In over a year, I have received direct Lifelock communications on various issues perhaps 6 to 8 times. My wife, also a "Plus" member, has had slightly more communication, but at irregular intervals. A typical bothersome occurrence was my receipt of an important alert that was directed to my wife, but sent to my e-mail address. She was never directly informed of the issue. Over the years,I have addressed these problems many times with Lifelock, always being told that systems were being improved and that the representatives were in agreement that there was a problem. My last two encounters occurred several months ago with Supervisors/Escalation Representatives who assured me they would review the entire process we were being subjected to and would get back to me. One of these representatives even suggested a specific time frame for his response. I have heard nothing from these gentlemen, or from anyone else, regarding our unsolved issues for many months. As a long-time executive at an effective major corporation, I am at a loss to explain the seeming ineptitude of an organization like Lifelock. I would have thought that you had systems and procedures in place to provide adequate feedback on legitimate customer issues. Dennis Poller