Unresponsive Customer Service

An account that has been protected since inception suddenly can't be protected and it will take 3 to 5 business days to make it available again. I had an investment account in my protected accounts since I opened my account. I received a notice that there was a connection error. I went to the investment account and was able to login with the same credentials supplied to LifeLock. I went back to LifeLock and noticed that the URL to login didn't match my login - not sure how that changed as I have had the same login for the investment account - that hasn't changed. I called and was informed that it would take 3 to 5 business days to add the account and that the customer rep was unable to contact the IT department directly - so now my investment account that was protected is no longer protected because "we are only able to submit a ticket". Not what I expect from a company that markets itself as such a protector of your financial well being. I understand protocols however it doesn't seem customer oriented to have to wait a week to get something fixed that appears to be a LifeLock issue.