Poor quality web site, customer service reps and protection coverage

We were deceived when we signed up and have learned just how poorly your web site operates and how inadequately your service techs respond to problems. 1. We expected full coverage for our joint accounts under one membership but had to buy two separate accounts for full coverage. 2. From day one, your fouled up web site has frustrated our attempts to input our information so that we could get the coverage we paid for. 3. Every person answering your assistance lines must be reading from the same script but don't understand what they are saying! They cannot explain themselves or speak plain enough English language to be understood and are useless for resolving our problems. 4. We paid $600 for a year of frustration and confusion and regret having done so.