LifeLock needs coordination

My wife got phone calls from LifeLock saying they couldn't complete my membership. But in the US Mail I got my membership card and LifeLock ID number. I went online and set up my password and entered my financial information to be protected. My wife continued to get phone calls saying my membership was being held up for lack of information. So it just made me feel like the left hand didn't know what the right hand was doing down at LifeLock. That didn't give me a safe feeling about my information being secure.