Billing issue

Was on your web site and under contact us under member services questions, ended up sending an email with my billing issue. This was after I called with the billing issue and was told someone would get back to me. No one did so I sent that email. Now Jenna responds to my email and states I need to send request via portal request support. Here is my issue. My subscription to Ultimate was due to expire in 02/2015. Recently I upgraded to Ultimate +. I also recently received a charge of $3.15 for what I thought was the pro-rated difference from Ultimate to Ultimate +. Now you charged my card for $300.15. What is that charge for? Does that mean my subscription now starts in Oct? What happened to my Feb. expiration? Appreciate your response. Thanks. George Balinski