Changing up Programs

Due to all the issues with merchants and banks being hacked and data breaches my wife and I decided to up grade our plan. The associate was very helpful with the process explained how to proceed with the upgrade and the change in fees along with the prorate from our old plan. She even offered a discount for this year without any prompting. Service over the phone was great. Web site was a little less responsive, left too many unresolved questions. In fact it referred me to the phone agent. So I can't complain.