Long Wait time

I have been a victim of identity theft for 3 years plus. I still frequently have issues with this. When I call Life Lock, I am already frustrated and to sit on hold 3 times in the last 7 days for over 15 minutes is very frustrating. Yesterday, I was told after holding for 28 minutes, "The fraud department is not answering due to heavy call volume. We will need to call you back." Your Company offers a service that I am in great need of. I am happy to be a Customer of Life Lock. But when I have to sit on hold for over 15 minutes every time I call, it makes me wonder about the management of your services...