Follow through

Recently someone has stolen my husband's identity and I believe mine as well. At first I was notified of the activity in my husband's name and it stated the person was trying to open an account with sprint. When he called in, he was told he couldn't talk with customer service because the account is in my name (because it is through my work...it was his social that the incident was related to). So, I called in. I worked with a very helpful associate; however, the information he had and the information I had did not match up. The information I had said Sprint, the information he had said AT&T. Because we had tried to get an account with AT&T around that time, I said it was ok to mark it resolved. A couple of days later we got notice in the mail from Sprint that he could not open an account because his identity hadn't been verified (so, sprint was an issue...but it seems you took care of that anyway :) ). Last week we received two iphones in the mail from AT&T who had set them up by a person calling in with my husband's name and social and our former address (which is vacant right now; so, someone is having things shipped there and going to pick them up). When I called to alert lifelock, I was told that I couldn't because the issue was with my husband. When he called in, he was basically told to do all of the work to get it taken care of on his own.So, I'm not exactly sure what Lifelock has done in this case as we have had zero follow up from you (and we have also had zero follow up regarding my account)