LIFELOCK can be AGGRAVATION!!

Cannot believe the difficulty in signing into my account. Received an alert. System does not accept my password and will not send me a link to change. Great to be Locked out of your own account for LIFE!!!! I could send LIFELOCK every bit of identification: Passport, Global Entry,Social Security # --even my fingerprints which are on record--but cannot get into my account because for whatever reason my password is shut out, I do not have a record of a 'verbal' password--may not have called before--so great to get information that an account has been opened but no way to communicate with LifeLock--first agent hung up when didn't have verbal password although I offered her everything I had written down relative to the account. Second tried to help but it was useless. Can't cancel as no one will talk with me and can't sign on!!! Makes me wonder how much help you would get if you had an identity theft occur!!!