I'm confused about my bank being disconnected from my Lifelock account

I received a notice that one of my bank accounts was no longer linked to Lifelock. So I looked at both my bank and my Lifelock accounts. I couldn't see anything wrong so I called the bank. A woman there told me that Lifelock was no longer affiliated with that bank. So I looked at my Lifelock account again and there was an account for me with that bank there. I am confused. Soooo, I just now went into Lifelock and taaa daaah and I was FINALLY able to reconnect one account I have with with the Bank in my Lifelock account. It wouldn't let me reconnect the other 2 accounts. Guess I have to do them later. Also, I have a question. I am a member of both Lifelock and Norton. Have been a Norton subscriber for years. Will it cost more to combine them into one account ? Or do I have better coverage keeping them separate?